IRON INFUSION BULK BILLED UNTIL 10/3/2026.

4 Castro Way, Derrimut, VIC 3026

03 7300 8799

Privacy Policy

Protecting Your Personal Information

Privacy Policy

We care about your privacy. This policy explains how we collect, use, store, and securely handle your personal and health information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988

More Support, Less Hassle

  • Personal details: name, date of birth, contact, Medicare/DVA info.
  • Health records: medical history, test results, treatments, referrals.
  • Administrative info: billing, appointment notes, contact updates.

We collect this to:

  • Provide safe, effective healthcare
  • Manage appointment bookings and reminders
  • Coordinate care with hospitals and other providers
  • Meet legal obligations, such as mandatory disease notifications

How We Collect Information

  • Directly from you: during appointments, over the phone, online booking.
  • From others: hospitals, specialists, pathology labs, your nominated representatives, only when necessary.

How We Use & Disclose Information

Your information is used to:

  • Deliver medical care
  • Communicate regarding your care (test results, follow‑ups)
  • Coordinate services with other providers
  • Meet legal or regulatory requirements

We do not share your details with third parties for marketing. We may share with them if it’s part of your care, or if required by law.

How We Protect Your Information

  • Electronic records are password‑protected.
  • Physical records are securely stored.
  • Access is limited to authorised staff only.
  • Regular audits and staff training keep your data safe

Overseas Disclosure & My Health Record

We do not routinely store or send records overseas.
Participation in My Health Record is optional. Ask us if you wish to join or have us assist.

Your Rights

  • Access or correct your personal or health information. Just ask us in person or in writing.
  • Withdraw consent for uses like SMS reminders.
  • Make a privacy complaint to us directly.
    If you’re unhappy with our response, you can contact the OAIC (Office of the Australian Information Commissioner).

Updates to This Policy

We may update this policy over time. The current version will always appear on our website. Copies are available at reception.